name: guidewire-incident-runbook description: 'Respond to Guidewire production incidents: triage, mitigation, and recovery.
Trigger: "guidewire incident runbook", "incident-runbook".
' allowed-tools: Read, Write, Edit, Bash(curl:), Bash(gradle:), Grep version: 1.0.0 license: MIT author: Jeremy Longshore jeremy@intentsolutions.io tags:
- saas
- insurance
- guidewire compatibility: Designed for Claude Code
Guidewire Incident Runbook
Overview
Triage: Check GCC > Monitoring for system health. API errors -> check OAuth tokens and API roles. Batch failures -> review batch logs in GCC. Performance degradation -> check JVM metrics and query performance. Escalate to Guidewire Support with GCC ticket.
For detailed implementation, see: implementation guide