name: certificate-request description: Provide guidance on completion certificates. Use when a customer asks for a course certificate or LinkedIn certificate details. metadata: trigger_phrases: - "provide guidance" - "guidance completion" - "completion certificates" related_skills: ["website-bug-report"] sample_size: "209" validation: | required_phrases: - "let me know if" forbidden_patterns: [] max_length: 500 metrics: "sample_size: 209\navg_thread_length: 3.12\ntop_phrases:\n - phrase: "let me know if"\n count: 52\n percent: 24.9\n - phrase: "me know if you"\n count: 40\n percent: 19.1\n - phrase: "know if you have"\n count: 40\n percent: 19.1\n - phrase: "if you have any"\n count: 38\n percent: 18.2\n - phrase: "thanks for reaching out"\n count: 34\n percent: 16.3\n - phrase: "a certificate of completion"\n count: 29\n percent: 13.9\n - phrase: "please let me know"\n count: 24\n percent: 11.5\n - phrase: "you have any further"\n count: 21\n percent: 10\n - phrase: "have any further questions"\n count: 21\n percent: 10\n - phrase: "for your interest in"\n count: 16\n percent: 7.7"

Certificate Request

Response Patterns (from samples)

Common openings:

• "Hi,"
• "Hello,"
• "Hey,"

Common core lines:

• "Thanks for reaching out!"
• "Best,"
• "Hi,"

Common closings:

• "Best,"
• "Please let me know if you have any further questions!"
• "Yes - when you complete the course you'll have the option to claim your certificate."

Phrases That Work (4-gram frequency)

• "let me know if" — 52 (24.9%)
• "me know if you" — 40 (19.1%)
• "know if you have" — 40 (19.1%)
• "if you have any" — 38 (18.2%)
• "thanks for reaching out" — 34 (16.3%)
• "a certificate of completion" — 29 (13.9%)
• "please let me know" — 24 (11.5%)
• "you have any further" — 21 (10%)
• "have any further questions" — 21 (10%)
• "for your interest in" — 16 (7.7%)

Tone Guidance (observed)

• Openings trend toward: "Hi,"
• Closings often include: "Best,"

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above
• NOT introduce policy details that are not present in the verified response lines above.